Return policy
COLA INTERNATIONAL INC.
*Return Eligibility
You may request a return within 30 days of delivery. Items must be:
l Unused
l In original packaging
l Accompanied by proof of purchase
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* Exceptions:
Returns are not accepted for:
l Customer-selected wrong size/style (we offer a 20% discount code for a new order instead)
l Requests made more than 12 hours after purchase for cancellations or changes
* Defective or Damaged Items
If an item is defective or damaged, email tech@josephaven.co with a photo and your order number. We will provide the return address and arrange a replacement if approved.
* Refund Process
l Once the returned item is received and inspected, we will notify you via email.
l Approved refunds are processed within 30 business days to the original payment method.
*Missing a Refund?
u Check your account or credit card statement.
u Contact your card provider or bank.
u Still unresolved? Email tech@josephaven.co.
* Exchanges
We offer hassle-free returns and exchanges with no reason required. Kindly share your order details with us, and we will help process your return or exchange request.
* NOTE
Shipping fees will only be covered by us if the return or exchange is caused by seller-related issues. For all other cases, the customer shall be responsible for the shipping costs.