Return policy

COLA INTERNATIONAL INC.

*Return Eligibility
You may request a return within 30 days of delivery. Items must be:

l Unused

l In original packaging

l Accompanied by proof of purchase

 

* Exceptions:
Returns are not accepted for:

l Customer-selected wrong size/style (we offer a 20% discount code for a new order instead)

l Requests made more than 12 hours after purchase for cancellations or changes

* Defective or Damaged Items
If an item is defective or damaged, email tech@josephaven.co with a photo and your order number. We will provide the return address and arrange a replacement if approved.

* Refund Process

l Once the returned item is received and inspected, we will notify you via email.

l Approved refunds are processed within 30 business days to the original payment method.

*Missing a Refund?

u Check your account or credit card statement.

u Contact your card provider or bank.

u Still unresolved? Email tech@josephaven.co.

* Exchanges
We offer hassle-free returns and exchanges with no reason required. Kindly share your order details with us, and we will help process your return or exchange request.

* NOTE
Shipping fees will only be covered by us if the return or exchange is caused by seller-related issues. For all other cases, the customer shall be responsible for the shipping costs.